Participating in a very dynamic environment, like Sage SalesLogix, it is often difficult to project what 2012 will hold for the Knowledgebase. Despite this challenge, we believe that 2012 will be a year of positive, progressive change - One that moves us towards efficient self-service offerings. The areas that we plan focusing on include content improvement, self-service offerings, and browser compatibility.
We currently are changing processes that increase the publication of support content. The focus on efficiency and and process improvement may not be evident immediately; however, over time we believe these changes will become visible and provide an acceptable level of self-service and support. This transition will create visible changes as we move toward a standard "look and feel" of our content.
The self-service offering changes will be most evident in the upcoming months, as we move from PartnersOnline and SupportOnline towards the new portals. As of right now, the only self-service offering that is available to Sage SalesLogix customers and partners is the knowledgebase. After this transition occurs, then there will be additional offerings that provide one place for customers and partners to access files and information.
One of the major challenges with the recent changes to the Knowledgebase is the lack of browser compatibility. This challenge is a high priority and we expect that in the near future to have received necessary enhancements from our vendors that provide adequate browser compatibility.
We are excited for the possibilities that 2012 holds, and we look forward to engaging in new collaboration and improvement opportunities.