What's Ahead for #Sage #SalesLogix Knowledgebase in 2012

[#1]

Participating in a very dynamic environment, like Sage SalesLogix, it is often difficult to project what 2012 will hold for the Knowledgebase. Despite this challenge, we believe that 2012 will be a year of positive, progressive change - One that moves us towards efficient self-service offerings. The areas that we plan focusing on include content improvement, self-service offerings, and browser compatibility.

We currently are changing processes that increase the publication of support content. The focus on efficiency and and process improvement may not be evident immediately; however, over time we believe these changes will become visible and provide an acceptable level of self-service and support. This transition will create visible changes as we move toward a standard "look and feel" of our content.

The self-service offering changes will be most evident in the upcoming months, as we move from PartnersOnline and SupportOnline towards the new portals. As of right now, the only self-service offering that is available to Sage SalesLogix customers and partners is the knowledgebase. After this transition occurs, then there will be additional offerings that provide one place for customers and partners to access files and information.

One of the major challenges with the recent changes to the Knowledgebase is the lack of browser compatibility. This challenge is a high priority and we expect that in the near future to have received necessary enhancements from our vendors that provide adequate browser compatibility.

We are excited for the possibilities that 2012 holds, and we look forward to engaging in new collaboration and improvement opportunities.

Thank you,

Matthew Campbell
Knowledge Management Lead, Sage SalesLogix
Sage CRM Solutions
slxkb@sage.com

[#2]

I'd strongly suggest that Sage go for "HTML5/CSS3" compatibility and not worry about the specific browser. As far as versions of IE that are NOT HTML5 compatible.. that is EASY.. there's free technology out there (some front end js) that solves the problem.

[#3]

RJ -

I will have to inquire about HTML5/CSS3 compatibility with the upcoming changes, I am uncertain if this is part of the changes or if they are indeed focusing on browser compatibility. I'll keep you updated as I receive information back from our IS group.

Matthew Campbell
Knowledge Management Lead, Sage SalesLogix
Sage CRM Solutions
slxkb@sage.com

[#4]

If they shift focus from specific browser compatibility to the newer "standards".. then browser compatibility will be a moot issue immediately (and going forward).

You could then use your "i" device.. or 'droid .. or FF.. or Chrome.... , etc...

I've come to the conclusion (after working with the new Sage SalesLogix Mobile (web) app - based on HTML5) that chasing specific browser compatibility is a waste of time. Build it (on html5) and they will come ;-) All browser makers (desktop and/or mobile devices) are driving toward the new standards... and browser app builders (Sage being one) is also going in that direction.