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Customer Portal adding comments 7.5.4 - Change to functionality

Status: New
by Copper Contributor on ‎09-20-2013 04:14 AM

There is an issue when customer added a comment to their ticket. After investigation the comments access is not set. So once he adds the comment they don't realize it has been added so they keep adding it. Can the access be set to the customer so he can see he's own comment when he adds it and does keep adding it again and again.


Here the steps of the issue when adding a comments.


  1. Logon to the Customer Portal and go to a ticket and add a comment.
  2. At this point the text stays in the comments box and the comment does not appear in the comments tab.
  3. So now you press submit again and the text stays in the comments box and the comment does not appear in the comments tab again.
  4. User keeps doing this.
  5. Now I logon to Saleslogix, go to the customer, go into the ticket and look at the comments tab.
  6. Here you will see all the comments where the user pressed submit again and again.
  7. If you double click on the comments to open it the Public access is not set.
  8. If you set this to “1-Customer” then log on to the customer portal as the customer. Only now do you see the comment that you have just gave access too in Saleslogix.
  9. So when the user adds the comment the access should be set so the user can see his own comment

Can this functionality be changes so it set the access and user can see he own comment in version 7.5.4

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