02-04-2013 01:37 PM
Omer Minkara is a Research Analyst heading Contact Center research within the Aberdeen Group, a leading provider of fact-based research focused on the global technology-driven value chain.
In his research, Omer covers the Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center). Omer’s research is widely consumed by senior-level Customer Care, Marketing, Sales and Service executives. He has published numerous industry research papers, which are used by worldwide executives to build and nurture strategic customer engagement programs. Omer also frequently speaks with global decision makers to discuss their customer management activities.
Connect with Omer on LinkedIn: http://www.linkedin.com/in/omerminkara
Follow Omer on Twitter: https://twitter.com/#!/omer_aberdeen