01-20-2014 01:52 PM
When my users insert a new ticket in SalesLogix 8, the form comes up fine, but any pop-ups (lookups, picklists, things like that) are popping UNDER the Insert New Ticket window. The pop-up is active, you just can't see it.
This is happening on more than one computer, and other Insert forms (Opportunity, Insert New Contact, etc) seem to be working fine. I'm not sure what caused this, and the techs at my reseller are pretty stumped.
Anyone seen this or know where I can start to fix? I've got decet experience with Architect, but I'm stil learning vbscript and all that. Any help appreciated, and thanks in advance!
01-21-2014 08:54 AM
Just to illustrate the issue I'm having... seen here is the resized Form window, showing the picklist has popped up under the main windows. Other picklists in other forms pop up on top, as they should. I don't believe this is a Windows issue as my vendor told me, because I tried it from other comptuers with varying versions of Windows, and this was working fine until my users made me aware of it about two weeks ago.
01-21-2014 10:50 AM
01-21-2014 11:19 AM
Alot of them do have dual vid cards, but this also happens when you remotely access a machine, and it's not happening on the other forms on the same computers, which is why I'm wondering if something is messed up in the script somewhere for the New Ticket Form.
The slxcontrols.ocx version is 188.8.131.5279
01-21-2014 11:22 AM - edited 01-21-2014 12:55 PM
01-21-2014 11:27 AM
After the upgrade I applied patches up to .8636. That's the version number that comes up when I pull up SalesLogix applications.
If the problem is the mismatch in version between the slxcontrols file and the program version, then I can start looking into fixing that. Any lead is better than zero.
01-21-2014 11:31 AM
01-21-2014 11:41 AM
BOOM, there's my light-bulb moment.
I'd been playing with installing the Web tools and I think that overwrote some stuff, so I need to make sure all my patches are applied again.
Thank again for helping me on that!
01-21-2014 12:52 PM
I've been following this as we have seen the same thing, with the same resolution. However I am a bit confused as I have not seen SNC16 released? I have only been able to find up through SNC14? Is there a special way to get this?