LAN Client Lockups Version 8 with HF 00 - 05

[RFisher]

Is anyone else experiencing LAN client lockups after applying HFs for V8?

I have two clients after installing Hot Fixes 00 thru 05 reporting Application Lockups.  Specifically, the event viewer has:

SalesLogix... is a KernalBase error

Outlook ...Application Hang - Stop interacting w/ the Desktop Interface.

So far, we believe it is isolated to Win7 0/S 64 bit.

We are presently applying one HF at time on a various environment to generate the problem.   00 appears stable.

[andrewrees]

We are getting the same issue, on winxp, win7 32bit/64bit and win8, we upgraded from 7.54 straight to slx 8 patch 005. 

Some users are affected more than others.

I do have a customer on patch 002 with no issues.  But do have another customer on patch 005 getting the same freezing issues.  I have tried rolling them back to patch 2, which did help a bit.

[bryanrussell]

The LAN client lockups are not limited to just Win7 64bit. They also occur on Win7 32bit.

HF 6 and 8 do not solve the lockups.

[RJSamp]

I thought that SLX 7.5.4 to SLX 8 required HF00 ?!?!?! 

[RFisher]

Update...

Uninstalled SalesLogix.  Created a Client Build w/ all HFs. Re-installed.

Lockups occur upon completing Calendar items.

It is as if HF2 is requesting some adminstrative level permission to the registry.

[RJSamp]

SLX has always required Administrator level muck with the Registry permissions during an install......as in Always.

[bryanrussell]

Good morning all,

I've managed to find a stable combination that has been running without hangs for over a week now. Here is how:

SalesLogix was upgraded from 7.5.4 to 8.0.
Applied updates 00 to 04

Update 05 NOT APPLIED (this one has a change related to memory allocation and threads)

Applied updates 06 to 08

The result has been stable.

Obviously Update 05 provides a fix for some environment but I've tested on Windows 7 32 and 64 bit using Office 2007 and 2010. Also tried a bit on a Win2008 setup. All seem stable without Update 05 (and hang frequently when it is applied).

[ssommerfeldt]

THANK-YOU

Brian Russell for sharing this.

LAN Upgrade from 7.5.4 to 8.0

I have been working with my customer on this for weeks on the Same issue but have been unable to consistently reproduce it. 

Hopefully this stabalizes things.

Best Regards,

Scott Sommerfeldt

The Answer Company

[kdedier]

Does this apply to a 7.5.3 to 80 conversion?

I am testing and have not experienced this yet, so I want to see if I should plan on backing out HF 5

[szimmerman]

I have a client with HF 0-6 & 8 installed and has clients locking up on WTS.  The server is Win2008R2 and users access SLX as a published app.  Inserting new Lead and a custom "Trade" record causes the lockup.  This is very randon, with user estimate of every 3rd time they insert.  I checked the event log on the server and no errors are being thrown.

Has anyone seen this in a terminal server environment?  BTW, just upgraded from 7.5.4 to 8.0.