Web Opportunity Products Issue v.7.5.4

[AdamTravers]

Hi,

Has anyone else had an issue where you cannot delete Opportunity Products even though you have access?

A customer of ours raised this issue which I could replicate in our eval v.7.5.4 demo system. I logged this with Sage support who were unable to replicate the issue so I decided to build a new v7.5.0 environment and upgraded it to v7.5.4 - Sure enough, it worked fine and I could delete Opportunity Products.

I then backed up and restored the none working v7.5.4 database in my working environment and now I can delete Opportunity products fine. This obviously points to an environment specific issue but for the life of me I cannot see what!

Both working and none working environments are:

Saleslogix Web v7.5.4

Windows Server 2008 R2 Standard 64bit
SQL Server 2008
IIS 7
IE9

Any ideas anyone?

[AdamTravers]

If anyone else encounters the same issue I have had with the new inline editing tab (Opportunity Product Deletion) To resolve it you need to remove the WedDAV Publishing Role within IIS.

[jperona]

That's correct, on Windows 2008 WebDav is enabled OOTB for many systems.  Remove that functionality for your website as it intercepts the DELETE verb and hence causes this failure.

[AdamTravers]

Im glad you knew John.. No one else did!

[Mark]

Any other suggestions or configuration areas for us to check?  We have the same configuration and problem as the original post.  WebDAV was already disabled at the site-level and we were still experiencing the issue.  We disabled it at the IIS-level and reset IIS as well.  No change; still unable to edit/delete Opportunity Products.

[AdamTravers]

Did you reboot the IIS server after removing the WebDAV role?

[Mark]

Hi Adam,

An IIS reset was done.  A full server reboot was not done.

[AdamTravers]

That could be your issue then. When the WebDav role is uninstalled you are prompted to reboot the IIS server to finalise the removal of WebDav.

[Mark]

Still unable to edit/delete after a full reboot.  Any other ideas would be much appreciated.  Thanks.

[AdamTravers]

I assume you have access (Roles - Actions) set to Edit/Delete Products for your user(s)?