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Copper Contributor
Posts: 7
Registered: ‎02-05-2010
Accepted Solution

SLX Mobile Password

Any way to recover a password for a mobile user? 

Without autosync, need to login and sync to get new password when reset in administrator.  Do I need to reinstall? 




Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: SLX Mobile Password

..not my words.. :

n 5.1, there is no robust password refresh. However, if the has not logged out of the application, the administrator can reset their password and the user can enter it into the settings tab in the Mobile client. If not, then the adminstrator will have to reset the users password and the user will have to re-install the BlackBerry client.


FYI; in 5.5/5.6, when a new Mobile user is added you can send out an install notification email to the user that, by default, will contain the users credentials which they can hold onto for these types of situations. 

RJ Ledger - +1 603.369.3047 x101
".. Innovators in Mobility - Experts in Workflow Automation..." - blog:
Bronze Super Contributor
Posts: 153
Registered: ‎04-08-2009

Re: SLX Mobile Password

Is there a reason why the password used in LAN/WEB isn't also used in Mobile?