One user cannot see shared Group [ Edited ]

[danjforest]

Using Saleslogix 7.5.2, one of 5 users cannot view a Group shared by another user. As a test, i shared a Group with that user, and she was able to see it. I've used the following query to verify that the problem group is shared to the user:

SELECT

sysdba.PLUGIN.NAME AS GroupName,sysdba.USERINFO.USERNAME AS GroupOwner, sysdba.SECCODE.SECCODEDESC AS ReleasedTOUser, sysdba.PLUGIN.FAMILY, sysdba.PLUGIN.TYPE

FROM

sysdba.PLUGIN LEFT OUTER JOIN sysdba.SECCODE ON sysdba.PLUGIN.USERID = sysdba.SECCODE.SECCODEID

LEFT OUTER JOIN sysdba.USERINFO ON sysdba.PLUGIN.USERID = sysdba.USERINFO.USERID

WHERE (sysdba.PLUGIN.TYPE = 8) and plugin.name like 'group name%'

ORDER BY sysdba.PLUGIN.NAME

SLX Admin shows that both users are members of the same teams. Any ideas on what the issue is? Thanks.

Dan

[RJLedger]

Try an un-share - ctrl-f5 - re-share

[danjforest]

We had tried that previously to no avail.

Dan

[AdamTravers]

Can you see the group logged in as the user on another machine/Saleslogix environment?

[danjforest · Accepted solution]

Sorry I forgot to post the solution. It turned out that the user had two Salelsogix logins, one for each different function hat that she was wearing in her office. The group was shared out to the login that the user was not actively using, thus she couldn't see it. Thanks.

Dan