Hi, we are about to move a lot of data from a 6.2.6 server (quite old) to a 7.5.2 one (also quite old..) both LAN versions..
We are preparing a program to move data from one server to the other, including tickets, but i'm concern about moving the attachment data of those tickets.. is this possible? anyone has done this before via code?
I found that the structure of the attachment names seems to be like this: "!"+"AttachID"+"Description", and using that Attachid u can get the account or ticket it belongs to..
Thanks for your responses..
Just move the attachments physically and then move the [relevant] attachment table entries (i.e. date range if you need it etc). You can use Admin | SLX Integrity Check to clean it up afterward (for attachment check).