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Where did the #Sage #SalesLogix Knowledgebase articles and product documentation go?

by Employee ‎03-07-2012 08:38 AM - edited ‎03-08-2012 06:51 AM

By now I am confident that everyone is well aware that Sage SalesLogix Support sites have transitioned with the recent system changes. This transition is a Sage corporate initiative to get all business units (product lines) on the same enterprise solution. Sage SalesLogix was part of the last implementation phase, so now Sage can move forward with everyone being on the same enterprise solution.

 

So what does this mean to you as customers of Sage SalesLogix?Initially, it means that you will need to become familiar with the new support sites and your interactions with the Sage SalesLogix Support Analysts will change slightly as they are interacting with new systems. We do appreciate your continued patience as we also grow familiar with the new systems and process that are a result from this change. The Customer Portal (which is the alternative to SupportOnline) now requires you to login to access the knowledgebase content.

 

Important Note: If you have not registered to the Customer Portal, you can use your Account ID to register. If you are still unable to log into the Customer Portal, please contact Sage SalesLogix Customer Care at 800-361-2830.

 

Where do I locate product documentation and downloads in the Customer Portal? Once you log into the Customer Portal you should be automatically directed to your products' resource page. If you have multiple products, you will need to click the Sage SalesLogix icon.

 

To locate Product Downloads, perform the following:
1. In the Download product updates section, click Product and Service Release Updates.
2. In the Product Updates section, click either Current update or Previous Update. Note: All new downloads will be in the Current updates link
3. In the Current Product Updates section, select the appropriate product
4. Navigate through the links to locate the hot fixes, updates, and service packs for the specific product

 

To locate Product Documentation, click Find Solutions & Product Documentation in the Solve a Common Problem section. You can search the knowledgebase to locate all product documentation. The product documentation is also located in the product downloads zip files.

 

There are a lot of changes occurring and we understand that it can be overwhelming at times. We encourage you to provide feedback and ask questions. We are willing to provide you the necessary support for you to succeed with the Sage SalesLogix product.

 

Thank you,

 

Matthew Campbell
Knowledge Management Lead, Sage SalesLogix
Sage CRM Solutions
slxkb@sage.com

 

 

 

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