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What to think about when moving to a Cloud based solution

by Employee on ‎11-11-2010 03:09 PM

As Cloud continues to become part of our daily lives and more and more a part of how business is conducted, it is good to step back and make sure that we understand some of the concerns businesses encounter when moving to a cloud solution.



  • Are my CRM transactions secure?
  • Are my CRM users safe?
  • Where is my data stored?
  • Does the system comply with my industry, regional, or governmental security policies?



  • Is my data safe?
  • Is it recoverable within an acceptable time frame?
  • Can I take it with me when I am no longer using the service?
  • Is it in a format that I understand and can do something with?


System Reliability

  • Will the service be available when I need it?
  • Are the service-level agreements (SLAs) acceptable, and are they being met?
  • Do they have a proven track record?
  • How long have they been running a hosted data center?
  • Is running a data center a primary part of their business?
  • As a user, can I operate while disconnected?
  • As a global company, can I successfuly deploy to regions with less bandwidth, high latency WAN links?



  • Are the promised cost savings being realized?
  • Do I have to buy more than what I need in order to secure the advertised price?
  • Are there hidden costs that eventually force me to another tier in order to secure a reasonable price?
  • Have others realized cost savings?



  • How will I integrate my on-premises services with cloud-based services? 
  • How will I integrate multiple cloud-based services with each other?


Business processes

  • How will I control my business processes across systems and cloud boundaries?
  • Can I have a mix of on-premises and cloud-based services?


Vendor Relationship

  • Is the vendor viable?
  • Is the vendor committed to me?
  • Is the vendor looking out for my best interest? 
  • Is the vendor trustworthy?
  • Is there a possibility of vendor lock-in?



  • Can IT adjust to not owning the infrastructure?
  • How do I make services a natural part of the business?
  • How does this impact my CRM strategy?


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