As Cloud continues to become part of our daily lives and more and more a part of how business is conducted, it is good to step back and make sure that we understand some of the concerns businesses encounter when moving to a cloud solution.
Are my CRM transactions secure?
Are my CRM users safe?
Where is my data stored?
Does the system comply with my industry, regional, or governmental security policies?
Is my data safe?
Is it recoverable within an acceptable time frame?
Can I take it with me when I am no longer using the service?
Is it in a format that I understand and can do something with?
Will the service be available when I need it?
Are the service-level agreements (SLAs) acceptable, and are they being met?
Do they have a proven track record?
How long have they been running a hosted data center?
Is running a data center a primary part of their business?
As a user, can I operate while disconnected?
As a global company, can I successfuly deploy to regions with less bandwidth, high latency WAN links?
Are the promised cost savings being realized?
Do I have to buy more than what I need in order to secure the advertised price?
Are there hidden costs that eventually force me to another tier in order to secure a reasonable price?
Have others realized cost savings?
How will I integrate my on-premises services with cloud-based services?
How will I integrate multiple cloud-based services with each other?
How will I control my business processes across systems and cloud boundaries?
Can I have a mix of on-premises and cloud-based services?
Is the vendor viable?
Is the vendor committed to me?
Is the vendor looking out for my best interest?
Is the vendor trustworthy?
Is there a possibility of vendor lock-in?
Can IT adjust to not owning the infrastructure?
How do I make services a natural part of the business?