If Chat were available to you as a new channel to open support cases and work with the Sage SalesLogix Support Team, would you use it? Are there scenarios ideal for Chat? Are there others where you think Chat just wouldn't work? Do you use Chat today with any other vendors or Sage Support Teams? Or does your own support organization offer Chat support to your customers?
If you think Chat would add value to our Support interactions, let me know by emailing me at firstname.lastname@example.org. I appreciate your suggestions and feedback as I research this potential channel.