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The New Saleslogix Customer Portal

by Employee on ‎05-23-2013 01:56 PM

We’re extremely excited to announce a new Saleslogix Customer Portal to simplify our clients’ support experience and facilitate access to key resources. Product updates, technical documentation, and online case management in the Portal empower our customers to succeed and grow with Saleslogix.

 

The new Saleslogix Customer Portal will be available to start accessing on June 1, 2013 on the Saleslogix website. 

 

How to Access the New Saleslogix Customer Portal

 

Next week Saleslogix customers on an active Business Care support plan will receive an email with a link to the Saleslogix Customer Portal, new user names, instructions on how to obtain passwords, and Support PIN. 

 

What Stays the Same?

 

There will be some changes to the look and feel of the Saleslogix Customer Portal, however many of the same features, functionality, and resources will still be available. Product downloads, case management, and the knowledgebase will all be available in the new system. Saleslogix account numbers and Swiftpage contact numbers for technical support, customer services, and sales support will all remain the same going forward.

 

What is Changing?

 

Customers will find the new Saleslogix Customer Portal looks and feels very similar to the Saleslogix user interface with a main center display complemented by left margin navigation and a right detail pane.  This will be an evolving resource, so expect additional functionality, capabilities, and resources to be added over time.

 

Best Regards,

 

Saleslogix Support Team

Comments
by Copper Contributor Sebastian_Walter
on ‎05-28-2013 11:41 PM

is there also coming a new partner portal?

by Employee
on ‎05-29-2013 11:43 AM

Yes, a new Partner Portal will be available the first week of June as well!

 

There will be a separate portal for North American and International Saleslogix business partners.

 

North American partners should refer to our "Marketing, Sales & Business Updates" community board for latest news and updates regarding the North American Saleslogix Partner Portal.

 

International partner will be receiving more information by email over the coming days about how to access key resources, product updates, and documentation.

by Copper Contributor Sebastian_Walter
on ‎06-06-2013 01:52 AM

If the new Partner Portal(s) are available this (or next) week, when do the international business partners get this email with more information?

 

I ask, because i've read that an Web Hotfixe 8 für SalesLogix 7.5.4 should have been published these days but I can't find it anywhere. The Sage Partner Portal isn't offering any SLX downloads anymore and at the ftp-server I'm only getting access to updates for SLX 8.

by Copper Elite Contributor
on ‎06-18-2013 02:18 AM

Has anybody outside the US received any form of info on the new portal ? we certainly havnt.

by Employee
on ‎06-18-2013 08:01 AM

Hi everyone,

 

If you have not received a login to the portal & you are international please contact your local support team and they will supply you with one.

 

Kind regards, Duncan

by Copper Contributor Sebastian_Walter
on ‎06-21-2013 12:05 AM

Thank you for that, Duncan

 

I just sent an email to the DACH Support team and waiting for response now

 

kind regards, Sebastian

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