The XMLSCHEMA plugin is referenced by several areas of Saleslogix functionality. These include the Saleslogix and Web Client’s Query Builder, Mail Merge, and Database Manager. This is essentially a complete copy of the Saleslogix database schema including a listing of all tables and fields, join information, and query groups available. Even the slightest corruption of this file will cause Saleslogix to begin throwing random and unusual errors that do not respond to common troubleshooting methods.
Steps from a support call where XMLSchema needed to be rebuilt:
While logging into Saleslogix Web Client the following error pops:
We're sorry, you've encountered an error. If applicable, please try again. HTTP status: Internal Server Error (500).
Has never occurred on this site before
User is unaware of any “configuration changes” since the last time the user logged into the Web Client. (Watch out for older databases being upgraded to 8.1)
Able to access the SData adapters page
Occurs logged in as any User, including Admin
Occurs in I.E., Chrome and FireFox
Set the Released and Dev fields for the Sales and My Dashboard tabs to F (issue appeared to be related to the dashboard): No Help
Ensured the HISTORY: My Notes group is shared to everyone in the Architect and unreleased and released the My Notes group (error in Event Viewer referred to this group): No help
Reinstalled the Core and Model 03 bundles in the AA, rebuilt and deployed: No help
Deleted the Web user defaults: No help
Resolution: Deleted and recreated the XMLSCHEMA and we are now not getting errors
For Detailed information on rebuilding the XMLSchema, log on to the customer or partner portal and search for “How to rebuild “XMLSchema” or for KB Article # 1300429794.
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