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Sage SalesLogix North America Support Hours change when Daylight Savings Time ends

by on ‎09-30-2011 11:49 AM

Beginning Monday, November 7, 2011, Sage SalesLogix Support hours in North America change to align with Eastern Time. Support business hours will be 9am-8pm Eastern.
 
To date, our hours have been 6am-5pm MST. Because Arizona does not observe Daylight Saving Time, our hours varied for most everyone else. Sometimes they were 8am-7pm Eastern; sometimes they were 9am-8pm Eastern. Our new hours provide a consistent experience for most of our customers and partners.
 
In essence our “Summer Hours” will be our year-round hours.
 
This change applies to North America Sage SalesLogix Support only. Business hours for other Arizona-based teams, such as Sales and Customer Service, remain unchanged.
 
Critical issue assistance continues to be available to Sage Business Care Gold Plan customers outside of Support business hours.
 
Thank you for choosing Sage,
 
Melanie Lewis
Director, Customer Support

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