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Industry Trends in Social CRM - Live Streaming Webcast - November 11, 2009

by on ‎10-29-2009 09:42 AM - last edited on ‎11-03-2009 02:14 PM by Administrator Administrator


Presented by Brent Leary

November 11, 2009, 8:30am ET

Register now to attend a live streaming webcast


Social CRM – What’s it all about?

The topic of Social CRM is hot. But what really is Social CRM?


Social CRM is how people use the web and specifically social networks to get information about companies, products and services. For example:

· Product communities

· Discussion boards

· Blogs

· User review forums

· Online content downloads


It’s how people seek to get feedback from individuals that have worked with these companies and used their products and services. It’s the public’s voice. And if you are one of the millions of people that participate in social networks and provide peer comments on the web…it’s YOUR voice.


Learning to understand and harness the influence of Social CRM can be a very powerful business tool. To that end, we have contracted with Brent Leary, Social CRM guru, to provide a session at our customer conference Sage Summit called "Industry Trends in Social CRM".


During this session he will discuss:


· Who social customers are and what they expect

· How to capture the attention of social customers

· How to implement social CRM best practices

· The future of social CRM

· How to develop captivating content that creates opportunities


Don’t miss this great opportunity! Register today at

Message Edited by tmergel on 11-03-2009 02:14 PM

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