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If 800-944-5709 rings busy when you call Sage SalesLogix Support . . .

by mlewis on ‎09-25-2012 12:26 PM

. . . it's because our provider is experiencing an outage with North America toll-free numbers.

 

While they work with us on a resolution, customers with a Sage Business Care Silver, Gold or Cloud plan may open a new case by logging into Customer Portal and clicking the "Open case online" link. If you aren't able to do this, please email saleslogix.escalations@sage.com.

 

Sage SalesLogix Support will post a notice here once the issue is resolved. If it continues past 8pm Eastern, we will post instructions for our Gold customers who may need critical issue after hours support.

 

I apologize for the inconvenience. If you have any questions or concerns, please email me at melanie.lewis@sage.com.

Comments
by mlewis
on ‎09-25-2012 01:16 PM

Our provider resolved the toll-free number issue and our support phones are ringing again. Thank you for your patience.

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