. . . it's because our provider is experiencing an outage with North America toll-free numbers.
While they work with us on a resolution, customers with a Sage Business Care Silver, Gold or Cloud plan may open a new case by logging into Customer Portal and clicking the "Open case online" link. If you aren't able to do this, please email email@example.com.
Sage SalesLogix Support will post a notice here once the issue is resolved. If it continues past 8pm Eastern, we will post instructions for our Gold customers who may need critical issue after hours support.
I apologize for the inconvenience. If you have any questions or concerns, please email me at firstname.lastname@example.org.