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How to prepare for Sage Support Site Maintenance #saleslogix

by on ‎10-08-2010 08:48 AM

Sage performs system maintenance on both SalesLogix SupportOnline and PartnersOnline sites Saturday, Oct 9, 10am-1pm EDT. During that time, these sites may not be available. How does this impact you, and how can you prepare?


  • This is not related to SalesLogix in the Cloud systems or this Community. They will continue to be available.
  • SupportOnline maintenance affects access to the knowledgebase, web case, updates, patches and related documentation. 
  • PartnersOnline maintenance affects access to partner-specific documents, marketing materials and related.

If you plan to perform work this weekend on a Sage SalesLogix environment:


  • Consider beginning your work after maintenance is complete.
  • Download documentation, software and other resources from SupportOnline before maintenance begins.
  • It is possible that another customer or partner has performed the same type of work you're doing. If you have a question or run into an issue, seek help from this Community by searching and posting at any time.  

We appreciate your patience during this brief system maintenance period.

by Employee
on ‎10-08-2010 09:03 AM

With the Sage Software Online website also being affected, a resource that could conceivably be needed during that period is your product serial numbers.  So, if you forsee such a need, you may want to access those today.

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