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Hidden ROI: Making Dollars and Sense out of CRM Data Using Advanced Analytics

by on ‎12-05-2012 11:49 AM

According to a Gartner report, “Organizations will need to become better at exploiting and managing higher volumes of customer data, and at increasing their use of analytics to keep pace with the empowered consumer.”* Earlier today, we did a webcast focused on the fundamentals of using advanced analytics, role-based dashboards, and interactive reports to increase your organizational and customer intelligence with Sage SalesLogix.


Below are the questions and comments from this recent webcast


Q: What is included with Sage SalesLogix Advanced Analytics?

At Sage we did years of research on the issue of analytics and discovered that there were a fundamental set of core dashboards that most firms could benefit from. We have included the top 15 most used, requested and critical analysis as pre-built dashboards in our Advanced Analytics add-on.


Q: What version of Sage SalesLogix is compatible with Sage SalesLogix Advanced Analytics?

Sage SalesLogix v7.5.4 or higher. It can be installed on the LAN (Windows) and/or Web client. Sage SalesLogix Advanced Analytics users must be licensed Sage SalesLogix users.


Q: Are the any restrictions for external data access?

Data must be used for CRM-related analysis, in support of the Sales, Marketing or Customer Support/Service roles, and must be tied to Sage SalesLogix data.


Q: Can you create your own analytics or is it all stock reporting?

Yes. Besides the out of the box analytics, you can also build custom dashboards via the Spotfire Professional client where you can access all the administration features.


Q: Are there any plans to upgrade the TIBCO Spotfire supported version?

Yes. We are currently working on defining our roadmap but we would be providing updated compatibility releases for Sage SalesLogix 8.0 as well as TIBCO Spotfire latest released version (v.5).


If you would like to view the recorded session, the link will be up in a few hours. Please check back this blog (for updated link) or view our Sage Webcast Center ( for a list of recorded webcast sessions.


* Gartner Report:  “What’s ‘Hot’ in CRM Applications in 2011” 17 March 2011.  Ed Thompson, Michael Maoz, Kimberly Collings, Michael Dunne. 

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