If so, do your support and service experiences vary? If yes, please share your thoughts about what works well today and what you recommend we do differently.
Back in January I told you about Voice of Sage, an example of one of our efforts “to provide the systems, education and guidance that enable support teams like ours to deliver high quality service consistently.” We’re also reviewing service delivery channels and systems, as well as best practices by team. If your company interacts with support and service for more than one Sage product, email me at firstname.lastname@example.org. Your feedback will help us design the best approach for providing you with an extraordinary customer experience.