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Do you create Sage #SalesLogix cases through the customer portal?

by mlewis ‎06-25-2012 10:40 AM - edited ‎06-25-2012 10:55 AM

On April 20, 2012, I wrote about the benefits of creating and updating support cases/tickets through the Sage Customer Portal (see article Why email an analyst when you can add notes and attachments to your Sage SalesLogix case online?).

 

 Now I'd like to hear from customers and partners about your web case experience:

 

  • If you have created "Technical Product Question" cases online recently: What was your experience like with the Sage SalesLogix Support team after the case was created?

 

  • Did we meet the expectations I set in my April article? For example, did you hear from someone quickly within business hours?

 

  • Have you entered "General Question" cases online? These also are known as "Service Requests" and may be handled by different teams. Was your experience with those teams similar to your experience with Sage SalesLogix Support?

 

If you'd like to help refine processes for both "Technical Product Question" and "General Question" cases submitted online, please email me at melanie.lewis@sage.com or comment on this post. I also encourage you to complete every Sage SalesLogix survey you receive about your support experiences. Survey comments are appreciated - we do review all responses, and we consider your feedback when designing process improvements and staff education plans.

 

Thank you for your help and for selecting Sage SalesLogix as your CRM.

 

Melanie Lewis

Director, Customer Support

 

 

  

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