With the changeover to our new ticketing system the steps required for submitting a web ticket have changed.
I know how important this method of submitting tickets is to our Partners and Customers so I wanted to highlight where to go for step by step instructions and offer up additional resources to those how require assistance.
For our Customers, from your main Portal screen, click help in the top right corner. On the page that loads, under the area labeled ‘Using Self Service’ click the link for ‘Create a Technical Product Question Case’. This should load a page that has step by step instructions on how to create a web ticket.
For our Partners there is a link under ‘Learn About the Partner Portal’ titled ‘Support Ticket Submission’ in the lower right hand corner of the Home page that will direct you to step by step instructions.
If you have experience difficulty when trying to submit a web ticket, call our dedicated support team for help at 1-800-944-5709 and select Option 3.
Guest Blog from Matthew Walters- Technical Account Specialist (TAS)