As you may recall from Laura Crutcher’s December Blog, Sage is committed to continuously researching and developing solutions that will enhance Sage SalesLogix and advance your business. With each new solution, we promise to delivermeaningful enhancements that extend the flexibility and value of your Sage SalesLogix solution.
We are excited to share with you the availability of several new enhancements and offerings that build on the solutions we launched this past December and further increase the value of our next-generation Sage SalesLogix Cloud and Sage SalesLogix Web Client.
Sage SalesLogix KnowledgeSync for Sage SalesLogix Cloud
Enhance the intelligence of your CRM system with proactive CRM Alerts.
You can now purchase the familiar Sage SalesLogix KnowlegeSync for your Sage SalesLogix Cloud subscription. With Sage SalesLogix KnowledgeSync, you’ll never miss out on key business opportunities or be blindsided by urgent customer issues. You define the criteria and dynamic business rules and Sage SalesLogix KnowledgeSync monitors your CRM system proactively, sending alerts or triggering an action in the system when business conditions are met.
Sage SalesLogix KnowledgeSync increases the intelligence of your CRM system, automatically notifying the appropriate individuals when large opportunities are received, critical customer support issues need attention, important activities are overdue, and much more.
Sage SalesLogix Customer Portal for Sage SalesLogix Cloud
Empower customers with convenient self-service options.
Sage SalesLogix Cloud customers can now empower their clients to get the support they need 24x7 with the Sage SalesLogix Customer Portal. Improve the customer experience and reduce service and support costs by enabling your customers to view, add or edit tickets, and submit comments and attachments via the Web anytime of the day or week. The Sage SalesLogix Customer Portal automatically interprets and assigns tickets and issues to your service and support reps based on criteria you define.
Sage SalesLogix Web Administrator Enhancements for On-premise and Cloud
Tailor your CRM solution easily, define user roles and capture key lead information.
Administering your Sage SalesLogix solution just got easier with several new enhancements that increase the usability and security of your CRM solution. Enhancements to the Standard Problems and Resolutions functionality and the Lead Qualification capabilities help increase productivity and results through streamlined administration and the ability to capture and evaluate detailed information on leads. Multiple enhancements to the administration capabilities for user roles provide significant flexibility in creating security profiles for users, teams, or groups that govern access and edit rights to key data and the ability to perform or restrict specific actions.
Read our recent Press Release about these Sage SalesLogix enhancements. For more information about these enhancements, please contact your certified Sage SalesLogix Business Partner, or call us at 866-674-5588.