on 09-16-201012:59 PM - last edited on 09-20-201008:49 AM by tmergel
Have you ever wondered how a company creates a great customer experience? We all have had great experiences with companies or stores we frequent where someone has really gone above and beyond and made us feel important. And we have all had those nightmare moments when you couldn’t believe how you were being treated by someone that was supposed to be helping you. But have you really stopped to think what makes those experiences extraordinary?
I, personally, am more loyal to companies that make me feel like my business matters to them, especially if they make working with them a pleasant and memorable experience every time. But sometimes making each customer encounter great can be difficult when we are trying to manage all of our daily tasks. But if making that customer experience a priority could create a more loyal customer base and increase revenue, wouldn’t you stop to make each experience count?
Want to know more about how to make each customer experience a better one?
Join us as we hear from Customer Experience Transformist, Bruce Temkin as he presents: