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Building Loyalty through Customer Experience

by LCrutcher on ‎09-16-2010 12:59 PM - last edited on ‎09-20-2010 08:49 AM by Administrator Administrator

Have you ever wondered how a company creates a great customer experience?  We all have had great experiences with companies or stores we frequent where someone has really gone above and beyond and made us feel important. And we have all had those nightmare moments when you couldn’t believe how you were being treated by someone that was supposed to be helping you.  But have you really stopped to think what makes those experiences extraordinary? 


I, personally, am more loyal to companies that make me feel like my business matters to them, especially if they make working with them a pleasant and memorable experience every time. But sometimes making each customer encounter great can be difficult when we are trying to manage all of our daily tasks. But if making that customer experience a priority could create a more loyal customer base and increase revenue, wouldn’t you stop to make each experience count?


Want to know more about how to make each customer experience a better one?


Join us as we hear from Customer Experience Transformist, Bruce Temkin as he presents:


Building Loyalty through Customer Experience

September 23, 2010 at 10 a.m. PT/1 p.m. ET


Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. In this powerful webcast Bruce will discuss:


  • What is the customer experience?
  • Why does it matter?
  • How can you improve your company’s customer experience?


Plus, get a firsthand account of Sage's journey to enhance its customer experience from Sage Chief Customer Officer Doug Meyer.


Prior to the webcast, please read Bruce’s blog entry: The Four Customer Experience Core Competencies to get some background on how your organization can improve their customer experience.


Please share your questions about building loyalty through customer experience to be answered at our webcast.  Make sure to register today!

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