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New Member
Posts: 1
Registered: ‎03-19-2013

SendSLX Outlook Integration

A client is trying to Record to SLX from Outlook but keeps receiving an error. "Could not process SendSLX message:  An invalid character was found in the mail header".  The e-mail is from a Germain client, could those characters be causing this issue?  How do I fix this?

Copper Contributor
Posts: 69
Registered: ‎05-07-2012

Re: SendSLX Outlook Integration


There are  some combinations of characters, that can make problems in Versions below 7.5.4 HF 8. For example a compinateion of "r-" in the mail subject can cause this problems. I didn't have had problems with "ä", "ö", "ü"... untill now. But I know some customer that have.

Which version are you running?