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Tuned Listener
Posts: 8
Registered: ‎10-16-2009

Send SLX UNICODE Attachment Issue

[ Edited ]

Hi,

using Send SLX feature (or Record to History) from Outlook, with following unicode email:

 

- Subject in Chinese

- Body with Cinese text

- Attachments with chinese names

 

I get this error:

 

[Error]: 5/9/2012 22:12:36:295    Exception: Error processing file 'C:\Documents and Settings\anke\Application Data\SalesLogix\Outlook\TempMailDir\EML\S-台北市抽水站案名及數量.EML':

                An invalid character was found in the mail header.

 

Detailed error log:

 

 

[Info]:   5/9/2012 22:11:47:244    Processing file C:\Documents and Settings\anke\Application Data\SalesLogix\Outlook\TempMailDir\EML\S-台北市抽水站案名及數量.EML
[Info]:   5/9/2012 22:11:47:244    Waiting for the file access synchronization mutex
[Info]:   5/9/2012 22:11:47:244    Parsing MIME message
[Info]:   5/9/2012 22:11:47:369    Releasing file mutex
[Info]:   5/9/2012 22:11:47:385    Processing "台北市抽水站案名及數量"
[Info]:   5/9/2012 22:11:47:385    Build list of addresses to process
[Info]:   5/9/2012 22:11:47:557    Processing 1 addresses:
[Info]:   5/9/2012 22:11:47:557    wm2523@aaa.bbb.net
[Info]:   5/9/2012 22:11:47:557    Building HTTP request
[Info]:   5/9/2012 22:11:47:557    Looking for contacts
[Info]:   5/9/2012 22:11:47:572    Searching for SalesLogix Contacts
[Info]:   5/9/2012 22:11:47:682    Found contact Mr. Berry Chao,
[Info]:   5/9/2012 22:11:47:682    Looking for leads
[Info]:   5/9/2012 22:11:47:682    Searching for SalesLogix Leads
[Info]:   5/9/2012 22:11:47:729    Found 1 contacts/leads
[Info]:   5/9/2012 22:11:47:729    Building list of unresolved addresses
[Info]:   5/9/2012 22:11:47:729    Displaying list of resolved contacts/leads
[Info]:   5/9/2012 22:12:35:686    Attempting to retrieve ticket id
[Info]:   5/9/2012 22:12:35:686    Building history entry for 'Mr. Berry Chao, '
[Info]:   5/9/2012 22:12:35:733    Building History record
[Info]:   5/9/2012 22:12:35:780    PerformQueryEx: entity: User, query = UserName eq 'Admin'
[Info]:   5/9/2012 22:12:35:998    PerformQueryEx: found 1 records
[Info]:   5/9/2012 22:12:35:998    PerformQueryEx: entity: UserInfo, query = id eq 'ADMIN'
[Info]:   5/9/2012 22:12:36:045    PerformQueryEx: found 1 records
[Info]:   5/9/2012 22:12:36:061    Attaching the whole MSG file as an attachment: C:\Documents and Settings\anke\Application Data\SalesLogix\Outlook\TempMailDir\MSG\S-台北市抽水站案名及數量.MSG
[Info]:   5/9/2012 22:12:36:061    Creating History record in the Database
[Info]:   5/9/2012 22:12:36:077    Creating history 台北市抽水站案名及數量
[Info]:   5/9/2012 22:12:36:248    Created history id = H6UJ9A005N93
[Info]:   5/9/2012 22:12:36:248    Created new history record: id = H6UJ9A005N93
[Info]:   5/9/2012 22:12:36:264    Creating attachments for the history record
[Info]:   5/9/2012 22:12:36:264    Processing attachment = 台北市抽水站案名及數量.msg
[Info]:   5/9/2012 22:12:36:264    Will upload the attachment data and create a new attachment table record
[Info]:   5/9/2012 22:12:36:264    UploadAttachment: uploading 台北市抽水站案名及數量.msg
[Error]: 5/9/2012 22:12:36:295    Exception: Error processing file 'C:\Documents and Settings\anke\Application Data\SalesLogix\Outlook\TempMailDir\EML\S-台北市抽水站案名及數量.EML':

                An invalid character was found in the mail header.          
                

Of course SLX DB is UNICODE enabled,  the fields FILENAME, DESCRIPTION are NVARCHAR, infact the upload of UNICODE named file works fine from SLX Web Client.

 

This problem only affects Sage Desktop Manager.

 

The SLX version is 7.5.4 HotFix 3

 

Could you solve this bug?

 

Thank you,

best regards.

 

Valter Bastianelli