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New Member
Posts: 7
Registered: ‎03-15-2013

SalesLogix Outlook Integration

Good morning.  We have been having an issue with one system here.  On Windows 7 Pro, SalesLogix 7.5, one user has lost the ability to send e-mails from Outlook to SalesLogix.  It worked before, but no longer does.  Other users do not have the same issue. 

Here are the steps I have tried:

 

1) Registered DLLs

2) Replaced DLLs with ones from a working system; re-registered

3) Uninstalled and reinstalled the SalesLogix add-ons in Outlook, then re-registered the DLLs again.

 

The buttons are there, they simply don't do anything when clicked anymore.  Does anyone have an idea why this might happen?

Thanks in advance!

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New Member
Posts: 7
Registered: ‎03-15-2013

Re: SalesLogix Outlook Integration

Anybody have any idea on this?  I haven't been able to track down a fix for this, and calling Sage just had me stuck on hold indefinitely.

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Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: SalesLogix Outlook Integration

What happens if you drag/drop the message to the Attachment or Notes-History tabs ? Does the record to history invoke. Are you sure it's not simple (like the AOI is set to exclude the domain ?)
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New Member
Posts: 7
Registered: ‎03-15-2013

Re: SalesLogix Outlook Integration

I have finally fixed this issue.  It looks like it wasn't a problem with Outlook, but rather with Saleslogix itself.  The options were set not prompt for missing contacts, and weren't even set to use any e-mail at all.  Thanks for the attempts to help!