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Copper Elite Contributor
Posts: 47
Registered: ‎04-26-2009

SalesLogix Address Book as the default in Outlook not sticking

A new 7.5.2 lan site is having issues that the SalesLogix Address Book is not staying as the default address book in Outlook.

 

It is consistently happening for multiple users - but does not seem to be one reproducaeble process.

 

Sounds a bit like this issue in the 7.0 SP2 Known Issues guide - except opening Outlook before SLX does not always resolve for us:

 

1‑42985

Setting up the SalesLogix Address Book as the default in MS Outlook does not hold if Outlook is opened after SalesLogix (and automatically log into email is enabled). Workaround: Start Outlook before SalesLogix.

 

Has anyone had this issue? Or can anyone advise if the above defect was resolved?

 

Could it be Cached Exchanhe Mode causing the issue - that's the first thing I'll check when back in the office.

 

Thanks,

 

Simon Watson

Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

Re: SalesLogix Address Book as the default in Outlook not sticking

Hi,

 

I think I have heard that the Exchange Chache modus can make strange things happen.

I am not sure if this is the case here but I would check first.

Does every user have this enabled?

Can you see a difference between those who have the issue and those who do not have it?

Perhaps ad-permissions ...

 

Alexander