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Copper Contributor
Posts: 248
Registered: ‎04-20-2009

Desktop integration - Write menu disappears

7.5.4 Cloud - Client installed Desktop Integration. Logs in and sees write menu then it disappears.. Has anyone else seen this? Thanks

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Copper Super Contributor
Posts: 99
Registered: ‎07-04-2009

Re: Desktop integration - Write menu disappears

Desktop integration has not been installed.

Hope this helps

Chris Grant

Cheers
Chris Grant
Plus Consulting
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Copper Contributor
Posts: 248
Registered: ‎04-20-2009

Re: Desktop integration - Write menu disappears

Lol. Thanks for the help. It appears in the menu tray and test connects. But the browser does not recognize it has been installed nor does it show in the browser add ons.

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Employee
Posts: 629
Registered: ‎04-24-2009

Re: Desktop integration - Write menu disappears

If you're using Firefox, 7.5.4 only works with version Firefox 3.6. It should work ok with both IE8 and IE9.

 

Thanks

 

Mike

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Copper Contributor
Posts: 248
Registered: ‎04-20-2009

Re: Desktop integration - Write menu disappears

It was WIndows 7 User Account Control Settings. It had to be set to the lowest setting to get it properly installed.

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Copper Contributor
Posts: 14
Registered: ‎03-21-2013

Re: Desktop integration - Write menu disappears

I had this issue and i was related to IE version being 64bit. Run the 32 bit version of IE 

 

SLX V 7.5.4