There's two sides of CTI:
A - Dial
B - Screen "pop"
A - That's easy.... All you need is the "driver" that is supplied by the vendor. It looks like a "soft modem" to the pc. I've also written an interface to Vonage and have one for Skype in the works. The BIG problem gets down to just whickh way do you want to go:
1 - Use what is in the phone/mobile/fax, etc field as the number (I use this)
2 - Use the approach tha the "country codes" will be auto-prepended (that's what the Slx CTI tries to do). Plus there's the Dialing rules of the PC (control pnl settnigs)
B - This is hard(er) - and may not always be useful. You could write something that takes the inbound ANI (or callerID) and looks up the number. Most folks purchase a 3rd party package but you can do this IF you have access to the "API" of the 3rd party IP phone software.
True.. I've done things like hook into Click2call for Vonage.... and one can also hookup w/skype.
But there's no direct "TAPI" hookup (OOTB) like we have in Windows SalesLogix
For inbound it becomes a matter of:
A - Locate the EntityID that contains matching inbound phone number
B - do a "re-direct" to that EntityID
Of course it sounds simple but is really a complex process.
