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"Outside-In" Front Office Business Process Consultants (Not Lean or Six Sigma people)

 

 This should incorporate

 

- The ability to graphically design a process

- Build business rules without writing code

- Give high level users the ability to see what's at each graphical stage of the process

- Give workers a dashboard of work to be performed for each process, at each stage

- The ability to automate supporting work processes (You know, the things people do in cubicles, where each step or stage lands for a time)

- The ability to track defects (i.e., handoff failures, overdue stuff, etc)

- The ability to workflow efficiency

- The ability to tie back into loyalty metrics (discussed separately - and coming soon)

 

Oh, I'm not talking about Process Orchestration, so don't remind me about that. And, while I love TaskCentre, we need something truly integrated so our prospects say WOW, WHERE HAVE YOU BEEN ALL MY LIFE?

 

Message Edited by mboysen on 10-30-2009 06:35 PM

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