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Workflow process should be end user configurable

Status: Under Consideration
by CRuskin on ‎03-15-2010 07:05 PM

Expose some kind of web enabled tool to authorized end users eg manager of support, manager of sales etc for them to self manage and create workflow and process routing rules. The current model where everything is hard coded on the back end, makes all changes even seemingly simple ones a complex IT initiative. If the authorized end user could alter these processes themselves, clients would derive significant benefits around process change, user acceptance and adoption. The current architect/designer approach really makes this an IT only function, leading to significant delays and cost in getting changes done. This really detracts from the solution.

 

A simple "call tree" like structure would suffice for this purpose, just like a phone call IVR system eg

Get ticket, log entry

Email confirmation to client

Send notice to support tech

etc etc 

Comments
by scottdurgan
on ‎03-24-2010 10:56 AM
Status changed to: Accepted
We are currently working on designs for this for the web client. Any specific real world workflow scenarios that your customers require would be useful to post with this idea. Thanks.
by Moderator Moderator
on ‎08-09-2012 11:45 AM
Status changed to: Under Consideration
 

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