Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings

Workflow process should be end user configurable

Status: Under Consideration
by on ‎03-15-2010 07:05 PM

Expose some kind of web enabled tool to authorized end users eg manager of support, manager of sales etc for them to self manage and create workflow and process routing rules. The current model where everything is hard coded on the back end, makes all changes even seemingly simple ones a complex IT initiative. If the authorized end user could alter these processes themselves, clients would derive significant benefits around process change, user acceptance and adoption. The current architect/designer approach really makes this an IT only function, leading to significant delays and cost in getting changes done. This really detracts from the solution.


A simple "call tree" like structure would suffice for this purpose, just like a phone call IVR system eg

Get ticket, log entry

Email confirmation to client

Send notice to support tech

etc etc 

on ‎03-24-2010 10:56 AM
Status changed to: Accepted
We are currently working on designs for this for the web client. Any specific real world workflow scenarios that your customers require would be useful to post with this idea. Thanks.
by Moderator Moderator
on ‎08-09-2012 11:45 AM
Status changed to: Under Consideration

We want to hear your cool ideas for enhancing Saleslogix products and services. So add your own ideas or kudo (vote) on the ideas of others here! Watch the most valuable bubble to the top!

I have an idea! How do I get started?

Read our submission guidelines.

Search for your idea. If you don't see it, submit a new one!

Provide feedback on the ideas of others by voting with kudos and adding comments.
For more information about using ideas, read this thread.

Track your ideas and those you like. Once you've posted or kudoed and idea, subscribe to be notified via email of the latest updates to the idea. From within the idea, click "Idea Options" which appears above the idea title and choose, "Subscribe to this idea".

Be sure to check back from time to time to see new ideas and status updates!

Here is a quick list of the recent ideas for speedy browsing!