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Team Member Awareness

Status: Under Consideration
by Copper Elite Contributor on ‎10-29-2009 12:04 PM

It would be nifty to have a team member awareness much like office communicator or IM.  In Administrator, one can see if a user is logged in, the same would benefit a team of users who could rely on each other if a question came up.  Add functionality to send messages and time savings would be large.

 

We have SalesLogix users all over the US who are on the same team.  There are managers, account owners and support staff all using SalesLogix.  An example, a customer calls the support line regarding a question about his/her account.  The support staff does not know the answer or would like to verify facts with the account owner.  If there were the ability for the support staff to see whether the account owner was online using SalesLogix at the time, the support could relay a question to the account owner through SalesLogix. 

Comments
by
on ‎02-05-2010 04:57 PM
Status changed to: Under Consideration
 

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