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Offer a Forum For Customers and BPs to discuss CRM

Status: Under Consideration
by Bronze Elite Contributor on ‎01-21-2010 06:14 AM

Offer a Forum For Customers and BPs to discuss CRM - i.e. Improving Customer Experience, Customer strategies and Outside in Business Process

 

Kind of a simple idea. Let's talk about CRM, not just the tool that supports it.

 

  • Discuss customer centered strategies, how to discover problems in these areas
  • Discuss process design from the outside in (customer centric) to support the strategy
  • Determine how the software can support it.

 

It would be nice to have a place for this since we keep using the term CRM all over the place.

Comments
by
on ‎02-02-2010 12:21 PM
Status changed to: Under Consideration
 

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