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Intellisync - 7.5.2 - Enhance error messages

Status: New
by on ‎03-23-2010 11:57 AM

In my world (maybe yours, as well), Intellisync periodically produces an error message and then aborts. When this happens, it prevents our Exchange/Outlook system  (and further downstream, our smart phones and PDAs) from updating properly.


Unfortunately, the error message provides virtually no information.  Obviously, the program hit a bad record that it didn't like, but it does not say anything about where the error occured, or what record it "choked" on.


A very small mod that would be a HUGE help would be to add sufficient info about which calendar/contact record was involved so that it could easily be located and fixed, or deleted.

on ‎03-24-2010 10:48 AM

What version of Intellisync/SalesLogix are you using?

Have you used the logging features in the latest version of Intellisync? 

on ‎03-24-2010 10:51 AM

v7.5.2 of both.


I'm not familiar with the logging features.

by Bronze Elite Contributor
on ‎03-25-2010 05:34 AM

To access the log file, right-click the Intellisync icon in the System Tray section of the Windows Taskbar, and select Show Push Sync Log.

by Bronze Elite Contributor
on ‎03-25-2010 05:56 AM

How to enable additional logging for Intellisync from the SalesLogix KB


Enable additional logging on the workstation:

  1. Configure and then close Intellisync as desired.
  2. Browse to the location of the iloptcfg.cfg file.
    • Windows XP:
      C:\Documents and Settings\USERNAME\Application Data\Nokia Intellisync Desktop Web Toolkit\Configurations
    • Windows Vista:
      C:\Users\USERNAME\AppData\Roaming\Nokia Intellisync Desktop Web Toolkit\Configurations
  3. Right-click iloptcfg.cfg and click Open.
  4. On the Windows window, in the What do you want to do? area, click the Select a program from a list of installed programs radio button.
  5. Click OK.
  6. On the Open With window, click Notepad.
    • If Notepad is not listed:
      1. Click Browse....
      2. Navigate to C:\Windows\System32.
      3. Click notepad.exe.
      4. Click Open.
  7. Click OK.
  8. On the iloptcfg.cfg - Notepad window, locate the TranslatorLogVerbosity line and set the value to 100.  Then type the following:
  9. From the File menu, click Save.
  10. Close the iloptcfg.cfg - Notepad window.
  11. Browse to the location of the DCSSettings.cfg file.
    Example:  C:\Program Files\SalesLogix\Intellisync\Connectors\XML Connector and/or
    C:\Program Files\SalesLogix\Intelliysnc\Data
  12. Right-click DCSSettings.cfg and click Open.
  13. On the DCSSettings.cfg - Notepad window, set Debug=1 to enable logging.
  14. From the File menu, click Save.
  15. Close the DCSSettings.cfg - Notepad window.
  16. When Intellisync has completed running (or error has returned) gather the logs.  Gather the dcs*.tmp and scd*.tmp files (these will be located in the local users Temp folder). Also, gather the PtTrace.log and ilsync.log files that will be located at <Drive>:\Documents and Settings\username\Application Data\Nokia Intellisync Desktop Web Toolkit\ folder.
  17. To stop logging, edit the files as before.  For example, edit the DCSSettings.cfg file in Notepad and set the value to Debug=0.

In addition, with SalesLogix 7.5.0 HF5 and 7.5.1, server side logging is also available.  To start server logging, create a SyncLogs directory in the Intellisync Portal:


The files will be stored in this location when Intellisync is run.

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