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Instant Message/Chat Options plus on the fly email integration with Gmail, Hotmail, etc.

Status: New
by on ‎02-15-2011 01:38 PM

A  few weeks ago we had a major crisis when we lost all email and voicemail functionality for 400+ employees.


Since SalesForce has Chatter - did you see the SuperBowl ad? Smiley Happy - I am wondering if Sage is going to come up with anything similar.


Dream Features:


IM that integrates with the big ones - Instant Messenger, AOL, Yahoo, etc.

Chat  for SLX Web - capability to be signed into the web version and available as an 'agent'

In the event your company email servers go down, you could 'switch' to Hotmail, Gmail, etc. and still communicate with your contacts.

'Chatter'-like internal network


I'm just a user, so maybe this already exists or is in the works.  This would be a huge selling tool for user adoption.





by Copper Contributor
on ‎03-14-2011 08:10 AM

I like the idea of installing a Microsoft Communicator type system for SalesLogix. It would be good to have communication via an instant message system that would be loggable against an account. (For instance a support tech speaking to an account manager about a client, the conversation may need to be logged for future reference.)


I think the only downside of this is if it's SQL based , surely it would create a lot of requests and put quite a bit of strain on the SQL server as it would be required to auto-refresh many times a minute and if each line of chat is logged to SQL, it could create quite a bit of strain. I may be wrong about this though as I'm no developer.

by Silver Contributor
on ‎03-14-2011 08:02 PM

I'd really be havppy if there was some way to know which user's were on the LAN\Web at anyone time......screen refreshes, screen lockouts, etc....and yes, instant chat via SLX.

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