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Get rid of the Sage customer satisfaction survey in web

Status: Delivered in 8.0
by Copper Contributor SamMitchell ‎09-21-2011 06:18 AM - edited ‎09-21-2011 07:27 AM

We have been receiving complaints from nearly all of our web customers about the Sage Customer Satisfaction survey. They are saying that it's intrusive and unprofessional. They would expect this out of a freeware product but not  in a fully paid for and advanced CRM system like SLX.


Disabling this survey is quite a straight forward task but should we have to? Is there no other way of garning customer opinion of SalesLogix other that flashing a pop-up? Even when told not to ask again, it seems to rear its head again some months down the line.

Status: Delivered in 8.0
Moving towards opt in user profiling.
by Gold Super Contributor RJLedger
on ‎09-21-2011 07:23 AM

When the customer survey component "popped up" for the first time during a beta.. As I BP I expressed similar concerns that you have expressed.  They responded w/language like... lots of other vendors do this as well. Microsoft does it w/lots of things, etc... As a result, Sage fully documented (in the release notes, etc) as to how we could simply disable it and then deploy. - That's the basic history behind it. AFAIK It's not going to change.

by Moderator Moderator
on ‎08-02-2012 11:24 AM
Status changed to: Delivered in 8.0
Moving towards opt in user profiling.
by Gold Super Contributor RJLedger
on ‎08-03-2012 05:13 AM

@tim.. Sounds like the right thing to do

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