Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings

Get rid of the Sage customer satisfaction survey in web

Status: Delivered in 8.0
by Copper Contributor SamMitchell ‎09-21-2011 06:18 AM - edited ‎09-21-2011 07:27 AM

We have been receiving complaints from nearly all of our web customers about the Sage Customer Satisfaction survey. They are saying that it's intrusive and unprofessional. They would expect this out of a freeware product but not  in a fully paid for and advanced CRM system like SLX.

 

Disabling this survey is quite a straight forward task but should we have to? Is there no other way of garning customer opinion of SalesLogix other that flashing a pop-up? Even when told not to ask again, it seems to rear its head again some months down the line.

Status: Delivered in 8.0
Moving towards opt in user profiling.
Comments
by Gold Super Contributor RJLedger
on ‎09-21-2011 07:23 AM

When the customer survey component "popped up" for the first time during a beta.. As I BP I expressed similar concerns that you have expressed.  They responded w/language like... lots of other vendors do this as well. Microsoft does it w/lots of things, etc... As a result, Sage fully documented (in the release notes, etc) as to how we could simply disable it and then deploy. - That's the basic history behind it. AFAIK It's not going to change.

by Moderator Moderator
on ‎08-02-2012 11:24 AM
Status changed to: Delivered in 8.0
Moving towards opt in user profiling.
by Gold Super Contributor RJLedger
on ‎08-03-2012 05:13 AM

@tim.. Sounds like the right thing to do

We want to hear your cool ideas for enhancing Saleslogix products and services. So add your own ideas or kudo (vote) on the ideas of others here! Watch the most valuable bubble to the top!

I have an idea! How do I get started?

One
Read our submission guidelines.

Two
Search for your idea. If you don't see it, submit a new one!

Three
Provide feedback on the ideas of others by voting with kudos and adding comments.
For more information about using ideas, read this thread.

Four
Track your ideas and those you like. Once you've posted or kudoed and idea, subscribe to be notified via email of the latest updates to the idea. From within the idea, click "Idea Options" which appears above the idea title and choose, "Subscribe to this idea".

Be sure to check back from time to time to see new ideas and status updates!

Here is a quick list of the recent ideas for speedy browsing!
Labels