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Desktop integration manager doesn't work on a Citrix server with multiple users.

Status: Delivered in 7.5.4
by Copper Contributor on ‎05-31-2012 09:17 AM

The desktop integration manager should allow you to have complete Outlook integration in the same way that the SLX LAN email integration does. There is however a problem with running desktop integration manager on a Citrix server that has multiple users. When sending a mail merge in the software, SLX requires Word and Outlook to be closed. The problem is that if it's on a Citrix server, SLX requires ALL instances to be shut. Even instances on different user/login accounts.


This severely hinders the capability of the desktop integration manager and SalesLogix web as the LAN client is absolutely fine with this.

Status: Delivered in 7.5.4

This will be part of 7.5.4 Web Update 06 and rolled up in Version 8.0

on ‎05-31-2012 09:22 AM

This is a massive issue for our company. We have found that Saleslogix web is often slow from our global locations and are using citrix more and more for approximately 100 users. Not letting the users have access to the Desktop Manager facility on citrix is a huge downside!

by Gold Super Contributor
on ‎07-27-2012 07:03 PM

Thought that this was just fixed - MikeS?

by Silver Contributor
on ‎07-29-2012 12:59 PM

Citrix and Word Mail Merge is one issue......

Citrix and Destop Integration Manager another.....


We need fixes for both.....

on ‎07-30-2012 04:11 AM

The latest Hot FIx 5 has addressed Citrix issues on our system. It took a little bit of tinkering with the citrix profile by our IT department in conjunction with our SLX developers to get the addins in IE8 and Outlook to appear. However, once that was done, Desktop Manager seems to be working fully on our citrix environment- finally!! Early days yet so we will see if users come across any issues but so far so good.

by Silver Contributor
on ‎07-30-2012 08:07 AM

Awesome! Any idea about MS Word Mail Merge and Citrix? I believe the issue is that SLX assumes that one Word Application is open on the server when in fact it could be many (1 per user kind of thing).....

by Moderator Moderator
‎08-01-2012 11:45 AM - edited ‎08-01-2012 11:46 AM
Status changed to: Delivered in 7.5.4

This will be part of 7.5.4 Web Update 06 and rolled up in Version 8.0

by Copper Super Contributor
on ‎08-02-2012 11:21 AM

It's actually possible to do this with 7.5.3 and existing 7.5.4. It requires a fair amount of registry hacking, but I've had to do it twice now.

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