Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
0 Kudos

Customer Portal adding comments 7.5.4 - Change to functionality

Status: New
by Copper Contributor VishalKaravadra on ‎09-20-2013 04:14 AM

There is an issue when customer added a comment to their ticket. After investigation the comments access is not set. So once he adds the comment they don't realize it has been added so they keep adding it. Can the access be set to the customer so he can see he's own comment when he adds it and does keep adding it again and again.

 

Here the steps of the issue when adding a comments.

 

  1. Logon to the Customer Portal and go to a ticket and add a comment.
  2. At this point the text stays in the comments box and the comment does not appear in the comments tab.
  3. So now you press submit again and the text stays in the comments box and the comment does not appear in the comments tab again.
  4. User keeps doing this.
  5. Now I logon to Saleslogix, go to the customer, go into the ticket and look at the comments tab.
  6. Here you will see all the comments where the user pressed submit again and again.
  7. If you double click on the comments to open it the Public access is not set.
  8. If you set this to “1-Customer” then log on to the customer portal as the customer. Only now do you see the comment that you have just gave access too in Saleslogix.
  9. So when the user adds the comment the access should be set so the user can see his own comment

Can this functionality be changes so it set the access and user can see he own comment in version 7.5.4

We want to hear your cool ideas for enhancing Saleslogix products and services. So add your own ideas or kudo (vote) on the ideas of others here! Watch the most valuable bubble to the top!

I have an idea! How do I get started?

One
Read our submission guidelines.

Two
Search for your idea. If you don't see it, submit a new one!

Three
Provide feedback on the ideas of others by voting with kudos and adding comments.
For more information about using ideas, read this thread.

Four
Track your ideas and those you like. Once you've posted or kudoed and idea, subscribe to be notified via email of the latest updates to the idea. From within the idea, click "Idea Options" which appears above the idea title and choose, "Subscribe to this idea".

Be sure to check back from time to time to see new ideas and status updates!

Here is a quick list of the recent ideas for speedy browsing!
Labels