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Nickel Super Contributor
Posts: 105
Registered: ‎11-11-2009

Web v7.5.1 Activities Issue - Body Text Missing

Here's a challenge that I cannot figure out:

 

In web v7.5.1 users create activities for meetings, calls, etc. and make notes in the body.  They go ahead and save the activity without issue.  When they open the activity again, for whatever reason (date change, time change, etc), when they make more notes in the body for themselves as to why the change happened and save, the next time they open the activity most of the information that was typed after the original note seems to disappear.

 

I looked at faulty internet connections, procedure, and nothing out of the ordinary stood out.  What I did notice though is that when they added in the additional text to the body, the first 8 - 12 characters saved, but the rest did not.  As well, it particularly happened when the note would wrap to the next line below. 

 

Does anyone know of this issue?

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Loyal Listener
Posts: 20
Registered: ‎03-11-2009

Re: Web v7.5.1 Activities Issue - Body Text Missing

do you have a syncronization environment?

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Nickel Super Contributor
Posts: 105
Registered: ‎11-11-2009

Re: Web v7.5.1 Activities Issue - Body Text Missing

Yes I have remote users, no remote office.

 

How would having a sync environment affect this behavior that is only happening in the web version?