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Nickel Elite Contributor
Posts: 86
Registered: ‎10-21-2009

Vocalcom CTI integration with SalesLogix Web

Hi All,

 

As per the requirement we need to integrate Vocalcom CTI application with SalesLogix web. We had done this integration Integration earlier but only in LAN version where we had accesses SalesLogix Comm object for reference.

 

Can anybody let us know how we can accomplish this in SalesLogix web? Is there any object available in SalesLogix web equivalent to SalesLogix LAN's com component?

Any help in this regards will be highly appreciated.

 

Thanks and Regards

Malay Mukherjee

 

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Moderator
Posts: 440
Registered: ‎05-07-2008

Re: Vocalcom CTI integration with SalesLogix Web

I'd suggest using the SData Web Services for push/pull of Data.  If you need to do Screen Notification then you have many choices.  What are you trying to accomplish?

John Perona

Director, Infor CRM Development

Infor CRM

Infor CRM

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Employee
Posts: 191
Registered: ‎03-13-2009

Re: Vocalcom CTI integration with SalesLogix Web

I think what he is trying to do is the equivalent of DoInvoke in LAN to navigate to a particular Screen , setting the current contact/account/entityid inside the web. Malay, it is pretty easy to invoke a web view based on what the CTI is sending as information to the SLX Web Application.

 

Kannan