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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

To add to this, I tested this with an Account/Contact created in 2008 and 2014 - Both work. Also, the Account/Contacts are owned by a Team and not set to Everyone. If there is anything else let me know and I will test it here for you.

Regards, Adam Travers
empath-e Services Limited
Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Adam,

 

Yes we did. The web access user exists and was set up according the implementation guide.

 

It only works when the account is set to Everyone, then it works!

When we change it to a Team it doesn't, we can't log in.

 

Setting it back it to Everyone and the issue disappears and we are able to log in.

 

Thanks for your response!

 

Regards,

 

Hartog

 

 

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

And the CustomerPortal user has access to all teams?

Regards, Adam Travers
empath-e Services Limited
Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Yes Adam,

 

the Customer Portal User has acces to all the teams.

 

Regards,

 

Hartog

 

 

 

 

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

So if you login to the Saleslogix client as the customerportal user do you see the Account/Contact?

 

If it was me I would delete the existing customerportal user and recreate it as the issue could be down to the user account (some form of corruption)

Regards, Adam Travers
empath-e Services Limited
Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Yes, the customerportal user does see everything, also the Account/Contact.

 

We will try to recreate the customerportal user during the weekend.

 

Regards,

 

Hartog

Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint - Solution!

Okay, we've solved the problem.

 

The solution was re-creating the customerportal user.

Everything seems to be working fine now.

 

Thanks

 

Hartog

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint - Solution!

I thought that would do the trick. Glad 'you' sorted it...

Regards, Adam Travers
empath-e Services Limited
Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint - Solution!

Thanks Adam!

 

Regards,

 

Hartog Elands