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Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009
Accepted Solution

SLX 8.1 WC3 Customer Portal Login and hint

In the Webclient we gave access to a contact to use the customer portal.

However the user is not able to log in.

 

Furthermore the password hint is not showing anything.

 

Any ideas?

 

Thanks,

 

Hartog

Employee
Posts: 629
Registered: ‎04-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Hi Hartog,

 

Is there any error information logged in the application event log on the server?

 

Thanks

 

Mike

Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

This is what I found in the Event Viewer:

 

2014-10-15 18:23:23,942 [116] WARN Sage.Platform.Messaging.Transport.Wcf.MessageBusCallback - Existing client faulted; initiating reconnect logic

 

{

 

"date": "2014-10-15T18:23:23",

 

"utc": "2014-10-15T16:23:23",

 

"stackTrace": " at Sage.Platform.Application.Diagnostics.Logger.LogEvent(ILog log, EventLogEntryType entryType, String message, UInt16 eventId, Exception exception, Boolean debug)\r\n at Sage.Platform.Messaging.Transport.Wcf.MessageBusCallback.HandleFaulted(Object sender, EventArgs e)\r\n at System.ServiceModel.Channels.CommunicationObject.OnFaulted()\r\n at System.ServiceModel.Channels.CommunicationObject.Fault()\r\n at System.ServiceModel.Channels.ServiceChannel.OnInnerChannelFaulted(Object sender, EventArgs e)\r\n at System.EventHandler.Invoke(Object sender, EventArgs e)\r\n at System.ServiceModel.Channels.CommunicationObject.OnFaulted()\r\n at System.ServiceModel.Channels.TransportDuplexSessionChannel.OnFaulted()\r\n at System.ServiceModel.Channels.CommunicationObject.Fault()\r\n at System.ServiceModel.Channels.TransportDuplexSessionChannel.EndReceive(IAsyncResult result)\r\n at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceiveAsyncResult.OnReceive(IAsyncResult result)\r\n at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)\r\n at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)\r\n at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously, Exception exception)\r\n at System.ServiceModel.Channels.SynchronizedMessageSource.ReceiveAsyncResult.OnReceiveComplete(Object state)\r\n at System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(Object state)\r\n at System.ServiceModel.Channels.StreamConnection.OnRead(IAsyncResult result)\r\n at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)\r\n at System.Net.LazyAsyncResult.Complete(IntPtr userToken)\r\n at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)\r\n at System.Net.FixedSizeReader.ReadCallback(IAsyncResult transportResult)\r\n at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)\r\n at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously, Exception exception)\r\n at System.ServiceModel.Channels.ConnectionStream.IOAsyncResult.OnAsyncIOComplete(Object state)\r\n at System.ServiceModel.Channels.SocketConnection.FinishRead()\r\n at System.ServiceModel.Channels.SocketConnection.OnReceiveAsync(Object sender, SocketAsyncEventArgs eventArgs)\r\n at System.ServiceModel.Channels.SocketConnection.OnReceiveAsyncCompleted(Object sender, SocketAsyncEventArgs e)\r\n at System.Net.Sockets.SocketAsyncEventArgs.OnCompleted(SocketAsyncEventArgs e)\r\n at System.Net.Sockets.SocketAsyncEventArgs.FinishOperationAsyncFailure(SocketError socketError, Int32 bytesTransferred, SocketFlags flags)\r\n at System.Net.Sockets.SocketAsyncEventArgs.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)\r\n at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)\r\n",

 

"hashCode": "51FD8D93-C35C4D54-DA277528",

 

"pid": 1972,

 

"identity": {

 

"name": "",

 

"isAuthenticated": false,

 

"authenticationType": ""

 

},

 

"version": "8.1.0.1146",

 

"logger": {

 

"level": "WARN",

 

"location": "Sage.Platform.Messaging.Transport.Wcf.MessageBusCallback.HandleFaulted(:0)",

 

"name": "Sage.Platform.Messaging.Transport.Wcf.MessageBusCallback",

 

"message": "Existing client faulted; initiating reconnect logic"

 

},

 

"request": null,

 

"server": {

 

"host": {

 

"siteName": "Saleslogix",

 

"applicationId": "/LM/W3SVC/2/ROOT/SLXCustomerPortal",

 

"applicationPhysicalPath": "c:\\inetpub\\wwwroot\\SLXCustomerPortal\\",

 

"applicationVirtualPath": "/SLXCustomerPortal"

 

}

 

}

 

 

Thanks in advance for your help,

 

Hartog

Employee
Posts: 629
Registered: ‎04-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Ok, thanks. The event log entry is common and unrelated.

 

Thanks

 

Mike

Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Mike,

 

Last Friday we installed the latest hotfixes for the customer portal.

Version 8.1.0.1179 

 

We are still not able to log on.

 

We looked everywhere, also in the connection.webconfig file.

Everything seems to be fine. No error messages in the Event Viewer.

 

What could possibly go wrong?

 

Thanks,

 

Hartog

Employee
Posts: 629
Registered: ‎04-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Hi Hartog,

 

Did you define web access user for the portal? The procedure is defined in the Implemenation Guide in Chapter 10 | Configuring Saleslogix Customer Portal in the section Setting User Security.

 

Thanks

 

Mike

Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Mike,

 

We were able to narrow this down. All customers created in 2011 won't work and are not able to log in.

All created from 2012 to 2014 are working as espected.

 

100 million $ question: what changed between 2011 and 2012....

 

Regards,

 

 

Hartog

Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Mike, some more info on this topic...

 

For new customers the web access works when you create the password for the first time.

However... when you change the password it doesn't work anymore...

 

I hope this gives you an idea what's going on.

 

Thanks,

 

Hartog 

 

 

 

 

 

 

 

 

 

 

Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Ok, after long testing we've found out wat the problem is.

 

All accounts not owned by everyone fail. When a team is the owner you can't log in.

We've tried adding a new team and assigning it. This won't work either.

 

For all new accounts with contacts you can only set the password once. Resetting the password

will have the same result, the user can't log in anymore.

 

We still need a solution...

 

Thanks,

 

Hartog

 

 

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLX 8.1 WC3 Customer Portal Login and hint

Hi Hartog,

 

I have just tested this here on version 8.1.0.1179 - I can change the password and still login fine so it appears to be an environment issue..

 

I noticed that you did not respond to Mikes thread with regards to the web access user for the portal. Did you follow the exact steps within the implementation guide?

 

Regards, Adam Travers
empath-e Services Limited