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Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Mail merge SalesLogix 8.1 error

[ Edited ]

Did anyone get the mailmerge working on SLX 8.1.

When we click on mailmerge this happen:

Msgbox: The mail merge service could not be loaded. This error may occur if SalesLogix Desktop Integration is not installed

or is not properly installed.

 

Desktop Integration has been installed ...

 

Any ideas will be more than welcome...

 

Thanks,

 

Hartog

 

Employee
Posts: 629
Registered: ‎04-24-2009

Re: Mail merge SalesLogix 8.1 error

The web host install is required to install SLXMM.DLL, which is the mail merge server component.

 

Thanks

 

Mike

Employee
Posts: 165
Registered: ‎03-03-2009

Re: Mail merge SalesLogix 8.1 error

Hartog,

 

A couple of questions.

 

1.  What version of Office is installed and is this 32-bit or 64-bit?

2.  What browser and version of browser are you using?

 

We only support mail merge with 32-bit version of office on IE (not Firefox or other browsers). 

 

If you have 32-bit version of Office and are using IE, you may want to check the add-ons and make sure the Saleslogix add-ons are enabled.

Loretta Carroll
QA Engineer
Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

Re: Mail merge SalesLogix 8.1 error

Hi,

 

Which browser are you suing?

Remember that only IE is supported form amil merge in 8.1.

Did you add the site to the trusted sites?

 

Thanks! Alexander

Employee
Posts: 165
Registered: ‎03-03-2009

Re: Mail merge SalesLogix 8.1 error

Good point Alexander.  The site does need to be added to trusted sites.  Also, another setting may need to be set in IE if not already.  It is under security for trusted sites:  Initialize and script ActiveX controls not marked as safe for scripting.

Loretta Carroll
QA Engineer
Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: Mail merge SalesLogix 8.1 error

Hi, thanks for the responses.

Webhost was installed, as well as Office 2010 32 bit.

 

It's on IE 11 where it doesn't work. We've tried it on IE10 and strange enough it's working on that machine.

The mail merge button is visible, but the window to select the template doesn't appear.

 

Thanks,

 

Hartog

Employee
Posts: 629
Registered: ‎04-24-2009

Re: Mail merge SalesLogix 8.1 error

You might try registering all of the DLLs and OCX in %LOCALAPPDATA%\Saleslogix:

 

regsvr32.exe %LOCALAPPDATA%\Saleslogix\sagegears.dll
regsvr32.exe %LOCALAPPDATA%\Saleslogix\SLXDocW.dll
regsvr32.exe %LOCALAPPDATA%\Saleslogix\SLXFaxW.dll
regsvr32.exe %LOCALAPPDATA%\Saleslogix\SLXFramer.ocx
regsvr32.exe %LOCALAPPDATA%\Saleslogix\SLXMMEngineW.dll
regsvr32.exe %LOCALAPPDATA%\Saleslogix\SLXMMGUIW.dll
regsvr32.exe %LOCALAPPDATA%\Saleslogix\SLXWinFaxW.dll

 

Thanks

 

Mike

Copper Super Contributor
Posts: 36
Registered: ‎04-16-2009

Re: Mail merge SalesLogix 8.1 error

It still doesn't work Mike Smiley Sad

 

Thanks anyway.

 

Hartog

Tuned Listener
Posts: 50
Registered: ‎02-09-2010

Re: Mail merge SalesLogix 8.1 error

Hi Mike, has this been raised as a defect do you know? I have the same issue but I can't find it anywhere?

 

Thanks

 

Nik

Bronze Super Contributor
Posts: 152
Registered: ‎02-01-2011

Re: Mail merge SalesLogix 8.1 error

I've seen a problem with mail merges where "old" templates don't work. It was something to do with the placeholder syntax, but unfortunately I can't remember exactly what the problem was. But, you can test if this is the case by creating a new, simple template to see if it works. If that works then you can rebuild the template from scratch... that was the solution we ended up going with.

Andy Freeman
TrellisPoint, LLC