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Copper Super Contributor
Posts: 61
Registered: ‎08-12-2009

synchronization error SLX 7.2.2

Some of our customers( remote users with automatic synchronisation) receive the following message when they close their laptop( windows XP) or sometimes during they work. Any idea?

 

 

(screenshot in attachment)

 

Thanks

 

 

 

Nickel Super Contributor
Posts: 105
Registered: ‎11-11-2009

Re: synchronization error SLX 7.2.2

I have seen this one before and I found that it would stem from 2 possibilities:

 

1. User closed his laptop during an active sync cycle

 

2. Connection time out to the server (usually resulting in a less than stellar wireless connection)

 

 

I've made sure that my users use a wired connection whenever possible, but more importantly I make sure that they run a manual sync before shutting down at the end of the day to ensure the cycle has completed.  It seems to have corrected the problem in my case.

 

Give it a shot and see if it persists.