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New Member
Posts: 6
Registered: ‎02-20-2012

Saleslogix stops responding after Email Template

Hi

Has anyone experienced this issue before.

If I try and send a contact email template from slx, the system stops responding and then closes down.

The email is put into the drafts in my Outlook though,

The email to is blank but I have an email on the contact that I am trying to send this template to.

 

Regards

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Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: Saleslogix stops responding after Email Template

Are you using Internet Explorer 9 (and maybe x64) ?
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New Member
Posts: 6
Registered: ‎02-20-2012

Re: Saleslogix stops responding after Email Template

Yes Internet Explorer 9 but windows 7 32 bit.

This is doing this whether I create an Email template for the contact or lead.

The system stops responding.

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Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: Saleslogix stops responding after Email Template

http://www.empath-e.com/support/urgentissues.asp You can fix via upgrade generally or simply use the relevant 7.5.4 dll.
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New Member
Posts: 6
Registered: ‎02-20-2012

Re: Saleslogix stops responding after Email Template

Thanks

Replaced the SLXMMEngine.dll with the v7.5.4 version and works perfectly.