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Tuned Listener
Posts: 6
Registered: ‎09-09-2009

SalesLogix Mobile Administrator Error

[ Edited ]

We have a client that has been successfully using SLX Mobile v5.5 with BES for over a year.

 

Recently they have starting getting the following error when logging into the Mobile Administrator: The given key was not present in the dictionary.

 

Despite the error the system is still fully operational however no one can use the Mobile Administrator.

 

Sage support recommend a complete re-install.

 

Has anyone see this error and/or resolved it?

 

Thanks

Dave

Bronze Contributor
Posts: 125
Registered: ‎12-09-2010

Re: SalesLogix Mobile Administrator Error

I get this error when trying to access Opportunities on the webclient 7.5.4 (with Web Updates 1, 2 and 3).  I can access the group view, but the moment I click on the description I get "The given key was not present in the dictionary."

 

I have tried accessing opportunities from the Account.Opportunity tab, and I've tried different opportunities.

 

Any solution on this?

 

This is running Firefox on Windows 2003 server.