11-02-2010 02:15 PM
I have a laptop that has not been used in 8 months and want to start using on road. My problem is the Saleslogic remote database on this laptop has not been synced in 8 months, and when I sync now , it only get current updates and not customer changes that occureed months ago. What I want to do is update the database that this laptop is working from to the new database currently on our server, but not sure how to do this.
11-02-2010 02:37 PM
11-02-2010 10:38 PM
11-03-2010 06:24 PM
So you don't admin your own system then.. right?
Usually on an Outsourced SalesLogix Admin arrangement, there's a basic agreement to cover this... my guess is that (based on you saying it will cost 400) they are estimating a couple of hrs to do the work and are charging you $200/hr. The total time involved and the rate is reasonable.
However, usually people go for a "support agreement" on some kind of annual basis paid quarterly (in advance of course) and don't do a "per incident" deal. It's teh most expensive way to do this.
Unfortunately, you need a new cut and you should sync at least twice a day (once in the am, again at the end of the day).
FYI: You could spend some $$$ at SageU.com and on-line get your Admin cert. This way you will not need any outside help for the basic things like this.
11-04-2010 08:40 AM
I think I have figured out how to do this, but we don't have the sa password to create the database. I will need to get it from the company who set it up in the begining. Our service contract just ran out a month ago and we never needed it when we had it. Thanks for advice
11-04-2010 10:46 AM
Items line the sa password, sysdba password, are the "property" of YOUR company - NOT the partner.
Get them and then change them immediately.
Warning.. If you change them you need to know what you are doing or you could cause additional problems w/other stuff.