So you don't admin your own system then.. right?
Usually on an Outsourced SalesLogix Admin arrangement, there's a basic agreement to cover this... my guess is that (based on you saying it will cost 400) they are estimating a couple of hrs to do the work and are charging you $200/hr. The total time involved and the rate is reasonable.
However, usually people go for a "support agreement" on some kind of annual basis paid quarterly (in advance of course) and don't do a "per incident" deal. It's teh most expensive way to do this.
Unfortunately, you need a new cut and you should sync at least twice a day (once in the am, again at the end of the day).
FYI: You could spend some $$$ at SageU.com and on-line get your Admin cert. This way you will not need any outside help for the basic things like this.
Items line the sa password, sysdba password, are the "property" of YOUR company - NOT the partner.
Get them and then change them immediately.
Warning.. If you change them you need to know what you are doing or you could cause additional problems w/other stuff.
